General

We closed our brick and mortar store on Flinders St, Townsville City in 2020 to continue evolving our clothing boutique. We now operate as an online only boutique store.

We are based in beautiful Townsville, North Queensland. 

Unfortunately due to having a large customer base, we do not offer a local pick up. All your orders are delivered via AusPost.

We’re sorry you missed out! You can opt to be notified via email when a style or size is restocked! You can also keep an eye on our social media for when a restock is coming!

Delivery

Her Top Shop ships your orders via AusPost. The shipping rates are as follows:

Free standard shipping on order over $80 (7-14 business days)

Standard shipping $10 (7-14 business days)

Express shipping $15 (1-3 business days, up to 5 business days to WA and remote ares)

Returns & Exchanges

All sale items are final and therefore cannot be returned for exchange or store credit on change of mind. 

Once your order is packed, you will receive an email with the tracking number for the AusPost parcel. (Can't find it? please also check your spam/junk folder)

You would have received an email with a unique code (it will look like a bunch of random numbers/letters). When checking out, enter the code in the box that says Gift card or discount code and click APPLY. (Can't find it? please also check your spam/junk folder)

Have another question?

Pop us an email at info@hertopshop.com.au and we'll get back to you as soon as possible!